Lottery CX Summit 2025

The Lottery CX Summit 2025, taking place from 3–4 December in Vienna, Austria, returns for its highly anticipated second edition following a successful debut in 2024. As one of the few events dedicated exclusively to the lottery sector, this summit is purpose-built to address the growing complexities and competitive pressures facing operators today, including rising challenges from private competitors, grey-market lotteries, and charitable games. Bringing together global lottery professionals, the summit serves as a platform to exchange insights, refine strategies, and build connections with decision-makers committed to transforming the future of the industry.

The event opens with an elegant networking evening on Day One, offering a relaxed yet refined atmosphere ideal for building meaningful relationships. Day Two delivers a full agenda of keynote presentations and expert panel discussions, focusing on regulation, player retention, advertising limitations, market comparisons, and strategies for boosting player loyalty and local game performance. With its emphasis on actionable content, executive-level dialogue, and a setting in one of Europe’s most culturally rich cities, the Lottery CX Summit offers a rare opportunity to gain targeted insights and strengthen partnerships before closing out the year.