Coinbase tests AI agents on Slack, eyes fewer human workers
Coinbase has begun testing artificial intelligence agents within its internal systems, including Slack and email.
- Coinbase introduces AI agents Fred and Balaji to assist employees with strategy and creative problem solving.
- CEO Brian Armstrong predicts AI agents may soon outnumber human employees within Coinbase operations and workflows.
- AI agents are expected to handle tasks and increase efficiency across crypto and digital transactions.
The move aims to support employees with daily tasks and improve workflow efficiency. According to CEO Brian Armstrong, the company has already introduced two agents designed to assist with different types of work.
Armstrong shared that these agents are part of a broader effort to integrate AI into company operations. He stated that employees may soon be able to create their own agents for team use. He also said that AI agents could eventually outnumber human workers at the company, noting that ”we will have more agents than human employees at some point soon”.
AI agents modeled after former executives
The company has introduced two initial agents named Fred and Balaji. Fred is based on co-founder Fred Ehrsam and acts as a strategic executive agent. It provides guidance on priorities and offers feedback similar to senior leadership.
The second agent, Balaji, is modeled after former chief technology officer Balaji Srinivasan. This agent focuses on creativity and idea generation. It is designed to question assumptions and support innovative thinking. Coinbase said the goal is to help employees approach problems from new angles and improve decision-making.
Moreover, the testing comes as Coinbase continues to expand its use of artificial intelligence. Armstrong has previously stated that the company wants more than half of its code to be written by AI systems. The company is also working to train its workforce to become more familiar with AI tools.
Coinbase has more than 4,000 employees and is aiming to make them “AI-native.” This includes using AI in coding, analysis, and internal communication. The company also introduced the x402 protocol in 2025, which supports payments for AI agents using both crypto and traditional systems.
Growing role of AI agents in crypto
Industry leaders expect AI agents to play a larger role in digital transactions. Armstrong said that ”there will be more AI agents transacting online than humans very soon”. This view is shared by other executives in the crypto sector.
Some leaders believe AI agents could handle tasks such as payments, bookings, and online services without human input. Crypto is often seen as a suitable system for these transactions. This is due to its ability to support fast and automated payments across global networks.
