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Customers left confused as HTX reportedly struggle to resume withdrawals

customers-left-confused-as-htx-reportedly-struggle-to-resume-withdrawals
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Customers left confused as HTX reportedly struggle to resume withdrawals

Cryptocurrency exchange HTX promised to ‘gradually resume’ crypto services on Nov. 23, but customers say no updates have been made so far.

Crypto exchange HTX (formerly Huobi) announced in an X post on Nov. 23 it would resume deposit and withdrawal services “within 24 hours,” but reports on the social network indicate no progress has been made since the announcement.

In an X post on Nov. 24, the Seychelles-headquartered crypto exchange issued another announcement, saying it would “gradually resume” deposit operations on Nov. 24 at 16:00 (UTC+8). However, multiple reports on X indicate the exchange has failed to resume operations by its own deadline.

Customers left confused as HTX reportedly struggle to resume withdrawals - 1
Outgoing transactions from HTX-related addresses | Source: Arkham Intel

According to data from Arkham Intel, a bounty marketplace where people can trade crypto intelligence, the last outgoing transaction from HTX-labeled address was registered 12 hours ago, on Nov. 23 at 10:47 p.m. (UTC). Incoming transactions keep flowing into the exchange, but it’s unclear if HTX registers them in its internal database.

On Nov. 22, 2023, reports surfaced that HTX and the HECO network suffered a hacker attack, resulting in a total loss of $110 million worth of crypto. Following the incident, HTX’s representatives took to X to reassure customers, saying the exchange will “fully compensate” for losses caused by the attack.

This is the second attack against HTX since September 2023, when HTX’s hot wallet suffered a cyberattack that saw 5,000 ETH, equivalent to $8 million at the time, stolen by hackers.